Our process is very straight-forward. All you need to do is book the appointment and attach the prescription copy. At this stage we will take your payment information but will give you the option of reserve without paying or paying upfront.

You can email us if you have any additional information, especially if you are having trouble with your spectacles. Some of this information would include:

Any previous prescriptions.
Information about your the glasses dispensed previously.
Information on previous glasses that you have been happy and also any information on spectacles you particularly were not getting on with, is useful for us to know.

This will be a discussion based appointment. During this appointment, we will look at your prescription and listen to your visual needs. Based on this, we will be giving you all the potential options of lenses available. This will make your purchase more meaningful and reduce the chance of you getting the wrong product.

After you have attended the appointment, we will email you a report on best recommendations. You could use this report when choosing your next pair of Spectacles.

As Dispensing Opticians, our views are not linked to any business targets hence the recommendations we give are solely based on an analysis of our discussion.
When you visit an Optical Store or an Online retailer, their staff will be trained to promote their products. We, at What-Specs do not have this restriction. Therefore, we simply look at all possible Spectacle Lens Options out in the market.
If the glasses do not work, please do email us on customer@what-specs.com and we will be able to give some recommendations to solve the issue. In no circumstances, we will be able to contribute towards the cost of the glasses that you bought elsewhere. We recommend you ask the retailer the time-limit for returns and we will work accordingly to correct the issue.

What happens